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Do you have a catalog?

Currently, we do not have a paper catalog due to product expansion. If you wish to receive our newsletters or special offers, there is mailing list sign-up box at the top of every page on the right side.

Is This Site Secure?

Tropic Treasures now uses Hacker Safe for added protection against Hackers and Identity Theft.  It is the lastest and best protection available.  The site is tested daily by Hacker Safe using the FBI/SANS Internet Security test.  Also, we use 128-bit secure socket layer for encryption of all vital information entered on our site. We share a security certificate with other Monster Commerce shopping cart subscribers. If you receive a warning from your browser that it cannot find a certificate under Tropic Treasures, it is because the certificate is not recorded under the Tropic Treasures name and is instead under our web host's name. You can always check the security of a shopping cart by making sure that a yellow padlock is present at the bottom of the window. When you enter our check-out screen, you will see that you are taken to a secure area and the padlock will appear at the bottom of the screen. If you click on the padlock, it will show you that a security certificate exists as well as it's expiration date.

What is your return policy?

We offer a 30 day refund on any merchandise that is unused and in sellable condition. You must email or call us before sending the items back so that we can give you instructions on how the return will be processed. Any shipping charges that are incurred are nonrefundable. Refunds are payable by check and sent through the regular mail. Defective merchandise is rare but in the event that your order contains a defective item, please email us with the details and we will be happy to assist you.

Is my personal information going to be sold to marketers?

Absolutely not. We respect our customer’s privacy and only use the information you provide us to process your order. Your telephone, email and address are kept on file in our database to aid in the processing of repeat customer orders and is never disclosed to any outside entity. As a service to our existing customers, we may send special offers by email. This mailing can be halted by emailing us with the words remove. We never want our customer’s privacy to feel violated.

How can I contact Tropic Treasures?

Customers can communicate with us through email, phone, fax or regular mail.

Email: sales@tropictreasures.com

If you have general product questions or need order information, you can email us and we will respond within 24 hours. This is the easiest way to reach us if you don't need immediate assistance.

Order/Info Phone: (409) 527-0509

If you need immediate information, the fastest way is to contact us by phone. Our sales staff is in the office Monday through Friday from 10am to 5pm central time. Occasionally, all of our representatives are assisting customers and you will be prompted to leave a voice mail. Your call will be returned as soon as a representative has finished with the customer. If you want us to call you to avoid long distance charges, please email us and we will call you at your convenience.

 

Regular Mail:

Tropic Treasures

2315 Lilac

Nederland, Texas 77627

Corresponding via regular mail is the slowest method but is available for anyone who wishes to place an order and use a personal check or money order. We will email you, if provided, once we have received your mail to answer your question or confirm an order.

How long will it take to receive my order?

Most orders leave our warehouse within 48 hours. We use United Parcel Service-ground delivery for all orders being shipped within the Continental United States. Transit time depends on your distance away from our warehouse in Texas. On average, it takes 3-6 days for an order to arrive when using ground delivery.

I need my order to arrive quickly. Is there any faster delivery option?

We provide our customers with many shipping options. We will ship orders 3-Day Select, 2-Day Air and even Overnight. To use one of these express options, please call your order into our office so that we can get your order expedited and shipped immediately. All express services have a guaranteed on time arrival by UPS, excluding weather-related delays.

How can I track my order?

When you are checking out, the system will prompt you to enter a password and email address. The purpose of this is to give you the ability to return on a later date and track your order. At the top of our site, you will see a link for "order tracking." This link will take you to a screen where you will be asked to enter your email and password. Once this has been done, you will be able to view the status of your order. Orders will change from "pending" to "in progress" to "complete" once they have been reviewed and then shipped. You will also see the UPS tracking number and be able to use the link provided to see what day your package will be delivered to you. When your order leaves our facility, an automated email from UPS will be sent to the email address provided during checkout. This email will provide the tracking number for the package as well as the scheduled delivery date along with any notes entered by us. You can always call our office (409-527-0509)  if further assistance is necessary.

How will my order be delivered if I live in Hawaii or Alaska?

We use the United States Postal Service to deliver orders to our customers in Hawaii and Alaska. Packages are sent using Priority service which takes 3 days (plus our 48 hour processing time). Due to the USPS’s new rate schedule, it is very costly to use this service for packages weighing over 1 lb. Our shopping cart shipping charges are programmed for customers within the 48 contiguous states. Additional shipping charges may have to be collected. You will be notified by phone or email if such an incident arises. You will be provided with the total shipping charge amount and given the choice of either voiding the transaction or giving us authorization to continue processing your order and bill your card for the extra shipping. Your order will not be assigned a tracking number and therefore may not be tracked using our online order tracking system.

Do you ship Internationally?

Unfortunately, we do not ship outside of the US. Shipping internationally is very costly. Due to the nature of the products we provide, we have found that, in most cases, the shipping charges can far exceed the product total making the total purchase price much higher than its worth.

Will I be charged sales tax?

The shopping cart will only charge sales tax if you reside in the state of Texas or are shipping to Texas. If you reside in the state of Texas but are tax exempt (nonprofit org., school etc.), you may want to call your order in to our office to avoid paying Texas sales tax. A tax exempt form will need to be faxed into our office for our records.

I’d rather not pay by credit card online. What other payment options do I have?

Although we provide a secure, encrypted shopping cart for our customers, we realize that not all people feel comfortable making purchases online. That’s why we offer three alternatives. Customers can either send their order through the regular mail, fax it into our office or phone it in. If you select to mail or fax an order, you will need to print out one of our order forms found by clicking the order form link on the right side of any page. Our order forms are PDF so you will need Acrobat Reader installed on your computer in order for you to view the form. Most computers already have this installed when you purchase it. If you cannot view the order form, a copy of the form is included below. Simply make your own form by including the following information on a regular sheet of paper.

Billing Name & Address (this is where you’re credit card gets billed to)

Shipping Name & Address (this is where you want the order shipped. This could be your work or the recipient, if it’s a gift)

Telephone # (This will be used by UPS if they have a delivery issue or by us if we have a question pertaining to your order)

Email Address (We will send you a confirmation email when we have received your order form)

Credit Card # (Only if you are paying with a credit card)

Expiration Date Of Credit Card

Sales Tax (Only charge yourself sales tax if you reside in the state of Texas. If you live in Texas, multiply your product total by .0825 to calculate the amount of the sales tax due.)

Tropic Treasures

2315 Lilac Nederland, TX 77627

Order Phone: 409-527-0509

Ship To: Print Clearly Bill To: (Where Your Credit Card Bill Is Sent)

Name:_____________________Name:_____________________________

Address:__________________Address 2:___________________________

City:______________________City:________________________________

State:___________ Zip:_______________ State:___________ Zip:_______

Phone: (________)_____________________ Phone 2: (_____)___________

Email (*Required):________________________________________

Form Of Payment: (X) MC___ Visa___ Amex___ Discover___ Check___ Money Order___

Name (As It Appears On Credit Card): _________________________________________________

Credit Card #:___________________________________ Expiration Date: _________

===========================================================

Item # Item Description Qty. Price Each : Ext. Price:

===========================================================

_______ _______________________________ ______ $___________ $____________

_______ _______________________________ ______ $___________ $____________

_______ _______________________________ ______ $___________ $____________

_______ _______________________________ ______ $___________ $____________

_______ _______________________________ ______ $___________ $____________

_______ _______________________________ ______ $___________ $____________

_______ ________________________________ ______ $___________ $____________

_______ _______________________________ _______ $___________ $____________

============================================================

Print additional order forms when ordering many items.

Sub Total $______________

(*Texas Residents Add Sales Tax) .0825 Tax $______________

Shipping (See Chart Below) $______________

ORDER TOTAL $______________

If I am buying a gift, can I get the receipt sent to me and not in the box?

If you want to send your order to someone as a gift, simply leave us instructions not to include price(s) with the order and we will send a receipt to the billing address that was provided during checkout and not include the prices on the packing list. You may also elect to include a brief message to the recipient. The message you provide will be printed on their copy. You will see the "Special Instructions" text box during the checkout process.

What happens if one of the items that I ordered is out of stock?

We have a 99% in-stock rate because we keep a large reserve of products on hand and carefully watch our inventory levels. Occasionally, a large quantity order will deplete our stock temporarily. If this happens and we are not able to fill a subsequent order within the normal processing time, we will notify the customer and provide the date their order will be able to ship. The customer then has the option of voiding the transaction, shipping what items are in stock or waiting for the item so that the order is shipped complete. This type of situation is very rare.

Do you have wholesale prices available on large quantity purchases?

Although we are not a direct importer of the products we sell, we do offer substantial discounts on most of our items when the minimum quantity requirement is met. If you browse our drink cup pages, you will notice that we give our customers the opportunity to make large wholesale purchases right online. The discount range is displayed for each product so you can see how many you have to purchase to reach the next discount level. If your quantity needs exceed our chart, you may elect to call or email our office for personalized assistance. We are always willing to help with customized orders, delivery deadlines, drop shipping or whatever your specific needs are.

I’m having technical difficulties when I try to check out.We have included solutions to some common problems people have while navigating the internet. Most issues can be resolved by changing the settings for your browser (i.e, Netscape, Explorer..). If you experience a problem such as a page only refreshing when you click "continue" instead of taking you to the next page or not being able to enter your credit card information, it is either because of a firewall that is installed on your computer or that you need to delete your cookies. Anti virus software, such as Norton Utilities, that contains a firewall can interfere with the ability to enter sensitive data on the Internet. It could be that the security settings are too high or that your browser settings need to be adjusted. To correct this problem, you will need to temporarily disable your firewall just long enough to complete the checkout process. To do this, simply right click your anti virus icon on your desktop or in your task bar at the bottom of your screen. Select "disable." You may get a message warning you that you are unprotected, just click "OK". Continue with the checkout procedure. When you have completed the order and submitted it, right click on your icon again and select "enable." Our shopping cart is encrypted so your credit card information is safe. If the page is still refreshing and not letting you progress to the next step, even after disabling your firewall, you need to delete your cookies because your browser is remembering the page. Deleting cookies is very simple.

If you’re using Internet Explorer (the "e" icon) do the following:

Select "Tools" on the toolbar at the top of your screen.

Select "Internet Options"

Select "Delete Cookies" or "Delete Files"

If you’re using AOL, do the following:

Select "Settings" on the AOL toolbar at the top of the screen

Select "Preferences"

Select "Internet Properties" under the "organization" column.

Select "Delete Cookies" or "Delete Files"

Why are some of the graphics on your site blurry or blotchy?

If our logo at the top of the site is not clear and smooth, the settings on your monitor are not optimal. This will cause you to not view sites in their intended state and limit your ability to see certain images. To change your settings, minimize all the pages that you currently have open. Right click anywhere on your desktop. A box will appear, select "Properties." Select "Settings when the next window appears. Look for the area that reads "Color Quality." The setting should be at the highest or 32 bit. If you are using an older computer, you may not have a setting above 16 bit which means that you will always have a problem viewing certain images.

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